Delete your MedBuk+ account

This page explains how to delete your MedBuk+ account and its data. MedBuk+ is operated by AXLE HEALTHCARE GROUP SDN. BHD. (registration 1589599U / 202401043753), G-5 & G-6, Blok Anggerik 1, Jalan Berkat 15, Taman Malim Jaya, 75250 Melaka, Malaysia. You do not need to reinstall the app to ask for deletion.

In the app: open Settings → Delete account (also available from the Privacy screen). Sign in again if asked, read the notice, and confirm.

On the web: go to https://partner.medbukplus.com/account-deletion and sign in with your MedBuk+ email (password or email code). This page cannot create a new account.

By email: if you cannot sign in, for example because you used Sign in with Apple or Google sign-in and no longer have the app, email support@vigordigital.org from the email address on your account with the subject “Delete my MedBuk+ account”. We will confirm that you own the account before deleting it, and will never ask for your password.

Deletion is permanent and cannot be undone.

Requests are processed automatically, normally within minutes, and always within 30 days. After you confirm, the app or web page saves a private receipt on your device. Your sign-in is removed when deletion finishes, so use that receipt to check the status for up to 30 days.

If your request has not completed within 30 days, or you lost your receipt, email support@vigordigital.org.

Your sign-in details and sessions (including passwords and Apple or Google sign-in links); step, blood pressure, glucose, weight and other readings; meals; mood check-ins; stored photos; your profile, follows, club memberships, activity cards you shared and challenge participation; notification registrations and push tokens; setup answers; medical leave submissions and certificates; and company workspace memberships. Unused rewards are cancelled and their codes stop working.

Some records are kept because the law or other people's safety requires it: reward, points and transaction history (for disputes and accounting); security and audit logs; records written by healthcare practitioners, which they must keep; evidence of the terms you accepted; moderation reports and decisions; and blocks that other members placed. App usage counts are kept only without any link to you.

These records are linked only to an internal identifier with your name and contact details removed, are not used for any other purpose, and are deleted when the reason for keeping them ends.

Encrypted backups expire on a rolling basis, about 25 days after deletion. If a backup is ever restored, every deletion request is re-applied before it is used.

Deleting MedBuk+ does not delete your Apple, Google or email account, or data stored in Apple Health or Health Connect on your phone. You can remove MedBuk+'s step permission in your phone's settings.

Email support@vigordigital.org for help with deletion or any privacy question. See our Privacy Policy for more about your rights.